Dance with a Difference - Returns Policy
1.1 Other than the express provisions set out in these Terms, all other terms and the implied terms or warranties relating to the supply of goods or services are excluded to the fullest extent permitted by law.
1.2 In the event that you need to return Goods, then a Goods Returns Authorisation Number (RAN) must be obtained from us for each and every return so that we are able to administratively process your return, otherwise we have no means of identifying the Goods being returned and this may result in difficulties in returning monies. You will be sent a RAN acknowledgement by email which should be copied onto the exterior of the package. The RAN must be clearly shown on each parcel returned. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.
1.3 In the event that any Goods Delivered to you do not correspond with the Goods in the Order Confirmation, or have been Delivered to you by mistake, then you will be under a duty to take reasonable care of such Goods and to contact our Customer Services team immediately no later than 14 days. We will then arrange for a courier to collect the Goods and replacements to be supplied on a credit and recharge basis.
1.4 Care of Goods to be Returned Whilst in possession of the Goods you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Goods returned which have been made unfit for resale or damaged whilst in your possession.
1.5 Address for Returns of Goods If you need to return Goods to us for whatever reason, then please send such items to: Dance with a Difference, 63a Regent Street, Shanklin, Isle of Wight, PO37 7AE.
1.6 Return of Defective Goods
- In the event that Goods are found to be defective at any time within the first 30 days from delivery then please contact our Customer Services team immediately that you become aware of the defect. We will not charge you for the collection of the Defective Goods. It is your responsibility to package and secure the Goods prior to collection to prevent damage during their return to us.
- We shall at our option repair or replace such Defective Goods and only if a repair or replacement is not possible or would be disproportionate to the price of such Goods we shall at our discretion refund the price of such Defective Goods at the pro-rate contract rate provided that you return the Defective Goods to us with all internal and external parts that were delivered with the Goods.
- If we arrange for a courier collection of your Goods, this will normally take place between 9.00am and 2.30pm, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
- On receipt by us of the returned Goods, if following the testing process the Goods are found to be in good working order without defect, we will return the Goods to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with replacement Goods before completion of the testing process, you will be liable to pay for these Goods. If, when we examine the Defective Goods, it is evident that the defect has arisen because you have failed to follow our instructions as to the storage, commissioning, use or maintenance of the Goods, or if you have altered the Goods without our written consent then we reserve the right to refuse a repair, replacement or refund.
